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Customer Ratings & Reviews for The Insurance House

184 Reviews | Leave a Review
My questions are always answered quickly
Tammy R.
We always feel like we belong to the "Insurance House Family."
Donald G.
Helped Jim and I find the cheapest supplement and prescription insurance possible. Thanks
Judith E.
Informative and always courteous when asking for information.
William
I have already recommend the Insurance House to a friend. Thank you for your help.
Phillip J.
Bonnie was very helpful!!!
Kinard
Helping us to get the insurance that's right for us. thank you
William
Clay made getting my insurance easy no problems.
Sharon
A pleasant person answers the phone (not a robot).  The staff is willing to help the customer. Still putting the customer first.  That is awesome...
Robert G.
I worked with you, Karen, and really liked your feedback. You explained everything in my language. I have already sent people to you and will continue to do so.
Mary J.
Clay really takes care of his customers.
Tom
Attention to customer's needs.
Barbara H.
The insurance house was the only place that allowed me to pick the amount of coverage I wanted, and did not try to oversell me on the amount of coverage I needed.
Kaylan G.
We appreciate your availability.  We appreciate your flexibility in meeting our changing insurance needs when they occur.
Steve
You were very friendly and pointed out the options that was best for me.
Deana N.
I can always depend on friendly service and get the answers I need in a prompt  and courteous manner.
Billy P.
Friendly helpful staff and great service

Mylinda G.
Melissa worked with us to get the proper amount of coverage needed at a competitive price. She has always been good to explain our policy coverage when we have questions. I am more comfortable with my coverage because I understand my policy and trust my agent.
Customer
Shaun and I live a busy, hectic life.  But doesn't every body?!   And it's such a relief to know that Curt Mayer at the Insurance House has everything under control. It's just one less thing I have to worry about so I take that precious spare time and focus on things I enjoy.
Susan H.
I have been with insurance house for over 8 years and they always seem to help me find the right prices.
Victoria S.
Always dependable!! We had a flood a week before Mothers Day!! Clays crew cleaned our entire store and got us up and running before the big day!! Thank you to Clay and his team for helping us through this ordeal.  10 stars!!!
Etcetera
Karen has been a huge help getting my Medicare and supplements set up.  I couldn’t ask for more!!
Lori M.
Great service in timely fashion. Right amount of coverage and premium was in budget
Tervier M.
Anytime that I call or stop by with a question or concern I have always gotten a full explanation that is easy to understand. I always get prompt and friendly service.
Steve E.
Insurance House has always responded to any insurance needs in an urgent manner. No issues for the 14 years I’ve had them.
Customer
We have been customers for the last 22 years and The Insurance House is always extremely helpful with any questions we have and we feel is always searching for the best deal to meet our family insurance needs.
Ray B.
Excellent service provided by my agent Melissa and other staff. Always looking out for my best interest and very helpful when I call with questions.
David S.
Always a helpful voice and timely answers and call back. So glad to have them!
Customer
Friendly service, timely service
S M.
In the beginning it was a lot to absorb, .but we are catching on pretty well.  I run in to a problem every once in a while, and I contact the company.  You did a great job, it's just us elderly & sick people that struggle sometimes.

Mary F.

Any time I have a question about my insurance or need advice about coverage I can call the office and someone will call me  back within 24 hours.

 


Customer
Melissa is on top of everything we ask. Great service
Penne W.
Very friendly and professional.. Was very easy to add a policy saved me time and money.. thank u!!!
Teddy B.
Clay looks out for us and procures the most viable alternatives for our insurance needs.
Boyt E.
Have been with Clay for a long time and he has always taken care of our Home, Auto, and now Med Supp needs to fit within our budget.
Customer
Gave great information, and answered all of our questions in terms we could understand.
Elizabeth I.
Found a good insurance for my supplement. On time for the appointment and explaned everything in detail.

Customer
The wealth of knowledge that Clay and staff possess, it carries over into making sure their clients are taken care of properly.
Matthew S
I have always be treat with respect and all my questions been answered any time I called in a very quick manner. 
Terry M.
Clay and his staff are always available to answer questions and handle claims with a very quick response and assure we are compensated fairly. Clay always makes sure that our coverage is where it needs to be without over insuring us. It is so nice to have local insurer who knows us and responds so promptly. The wife and I have been with the Insurance House for well over twenty years and never would we consider any other!
Richard S.
Julie sought lower rates to help keep insurance on my home.
Even went beyond and found a lower rate after settling on one.
Julie keeps up with any updates to your home.
Excellent insurance agency!
Howard W.
Easy to set up an appointment. Karen is knowledgeable about insurance and very personable.
Customer
Julie is a fantastic insurance rep who is always working to find ways to get better coverage for my family. She and her agency are top notch!
Customer
I think the rates are fair and any questions I have are answered promptly.
Ronald S.
Great rates. Great service. & always have an answer to any question that I may have.
Customer
You went above and beyond what was required when helping us find temporary insurance from January 1st until we went on Medicare.
Kenneth B.
Everyone I have ever talked to at The Insurance House has been friendly and helpful, especially Karen.  We had a problem with being over billed by our insurance carrier, and Karen helped us work it all out.  She was very friendly and patient with my never ending questions. 
Customer
Professionals all around. When I call from far away (happens often) it doesn’t matter who answers the phone, I always get my problem resolved quickly.
Brian C.
KAREN DID AN EXCELLENT JOB OF DETERMINING WHAT PRODUCTS SUIT US, SHE LAID EVERYTHING OUT AND EXPLAINED IT AND OUR OPTIONS IN VERY EASY TO UNDERSTAND TERMS.  SHE TOOK CARE OF EVERYTHING MAKING IT SIMPLE FOR US, SHE ANSWERED FOLLOW UP CALLS AND EMAILS PROMPTLY AND ANSWERED ALL OUR QUESTIONS. 
Robin S
Good attention to details, Understand our requirements, Finds the best value policies, Communicates
Customer
CLAY BRADLEY IS THE BEST AND ALWAYS THERE IN A HEART BEAT! WE LOVE YOU CLAY!
Josh C.
Always letting me know ahead of time to renew that you're looking for the best rates for me. . . . . .and always return my calls or answer any questions almost immediately.
Joann A.
Helped us find a good supplement and prescription insurance at the best possible price.
Customer
I liked it that I could talk to you over the phone, and you collected the information you needed to find a selection of insurances that would fit my needs; when we met I was immediately comfortable in your presence and I appreciated that.  You had everything laid out for me to look at, and explained everything to me, then let me make my choice. I was very happy with the outcome; and I know that if I have any future questions and needs you will be there for me.
Pamela G.
The Insurance House hires excellent employees,  and provides the very best protection for their clients !
Customer
Julie Campbell is always quick to answer my questions. She is also very helpful and professional !
Carmen M.
Karen Cripps has been very helpful. She always has an answer for me.
Nancy S.
Always quick, professional, and helpful responses to any inquiries or needs we may have.
Customer
Karen always has answers to all my questions. She is prompt in returning calls and ready to get to work to resolve whatever comes up. She helped me with marketplace insurance, and I was able to get a much better policy than I expected due to her research.
Customer
Alway available and very professional
Customer
Always helpful and professional.
Customer
Great company, insuring a vacant flip house. I recommend to investors
Dave G.
I made a phone call and my request was taken care of immediately.  Nice to know I have an insurance agent that cares about customer service.  He and his office excel in customer service, a rarity this day and age!
Customer
I ask every team member to; "Protect and Grow the Assets of the Company"...Clay is always looking out for our Company, I consider he and Company part of our Team.  He is very dependable which is an asset as well, we "Trust" him and his Company.  Great Service!!!!  Francis Pass, Owner/Partner/GM, Pass One Hour Heating & Air Conditioning
Pass
Karen was very helpful. she did all of the research for me when I was looking for coverage after I went on Medicare. She found good coverage for me at the least expense from my pocket.
Customer
Just recently had a small claim and it was taken care of in a few days.
Michael B.
Very quick & easy.
Customer
Fast friendly service
Customer
Curt is very helpful with getting you the best deal and caring
Chelsey D.
Made us feel like our agent Karen really cared about us.  Genuine humankind for the elderly citizens.  Thank you Karen!!
Ronald H.
Julie has never let me down, and has always been there for my insurance needs.  Insurance House is the best!
Customer
Melissa and everyone else at The Insurance House are so friendly and helpful. The customer service is top notch!
Wendy G.
Great service and lots of options !
Customer
I have worked with Clay Bradley for many years and I feel I can trust him.  Finding the right, affordable insurance is most definitely a matter of trust in the individual you are working with.  Clay has always been approachable, kind, and easy to work with.  He is NOT a procrastinator.  He gets the work done quickly and in the time frame he commits to.  He has an efficient staff to back him up and are kind and efficient as well!
Chris S.
Goes above and beyond.  I like the fact that we meet from time to time just to make sure any changes we have had are covered.  Other agents don't do that.  Competitive pricing is great, but trust is crucial.  They have my trust.
David H.
Melissa has been great, she has handled everything from home, auto, rental, and boat insurance for me, wouldn't go to anybody else. She has always found the best deals and is always available in person to answer my questions.
Customer
Curt Mayer did an excellent job getting me setup when other companies just made it more difficult for no good reason.
Cody M.
Very helpful and knowledgeable staff
Tom G.
We highly recommend Insurance House for your needs.  We have our liability and work comp with them.  They are quick to take care of our needs. Thanks Clay and staff.
John M.
Plain and simple.  Customers like plain and simple.
Esaw L.
They are the best at what they do. I have a boat,truck, car, utility vehicle and home all insured with them. Any problems they take care of it immediately and at a very affordable price.
Steve L.
Julie is great to work with, I've worked with her for years and she always does a stellar job looking after our insurance needs
Jacek W.
Karen Cripps has always given us the best in customer service by taking care of our needs in a timely manner and with expert knowledge and experience.  I would recommend her to anyone.
Melissa L.
While purchasing a new car, you made the transfer easy. Also, adding road side assistance paid off when we had a flat tire in the rain on Easter night on the interstate while traveling home from vacation. Thank you so much!
Julie C.
Very nice, easy to talk to. Didn't make me feel stupid for asking a lot of questions.
Cheryl W.
They always work with me to help find the best insurance packages for my family’s circumstances, and very friendly & attentive staff!!
Customer
Julie is amazing. Always answers my questions and goes above and beyond when necessary.
Customer
I sell Real Estate and Clay has helped a lot of my clients.  I refer people to him all the time when they are buying a new house because I know he will take are of them and give them a policy that is best for them and at a reasonable amount. 
Mike C.
Always there to answer my questions.
Ronald G.
Julie is amazing. Always answers my questions and goes above and beyond when necessary.
Customer
Ms. Campbell provides excellent service to her clients.  She goes above and beyond to make sure the needs of the customers are met in terms of insurance.  I would highly recommend her. 
Customer
I love it that Insurance House's employees take the time to know their customers...ME...and, when I call I do not feel like a faceless number in the computer! I am terrible at keeping track of details, with IH I don't have to!!!
Robby R.
Julie is always making sure we have the best rates possible for our cars. We have had no issues with making claims. We are very pleased with the service we have received.
Customer
You give us great service and quickly.
Customer
Great attitude and explains things well. Pleasure dealing with all.
Brian U.
Awesome Service
Patrick C.
You took the confusion away for us when looking for the right Medicare plans for our future. We have recommended your services to several other people in our situation.
Customer
Did everything you said you would do...very competitive prices...trusted Agent/Owner.
Customer
Helped us get the coverage we needed in a timely manner and a friendly atmosphere 
Customer

We are really pleased with the service provided with our personal and business insurance. We will highly recommend them.


Sergio C.

The knowledge that you have for your business and the time by which you explain each piece...so helpful and appreciated


Greg T.

Hassle free experience. Very polite staff. Would recommend to anyone


Customer

Clay has always been there. I hit a deer T 8am on a Saturday morning. I called Clay and he came all the way to Carbondale to help me. The May 8th storm we got paid in 2 days because Clay was here. We had a tree fall on our fence one time and Clay was there and our tree removed and our fence repaired in 1 day I have been with Clay Bradley for over 25 years and all my grown children are now insured (home, auto, health and life) with Clay. I could not recommend him more. Trust him, you won't be sorry


Pat B.

Karen made sign up for Medicare easy and quick. She was well prepared and thorough. She is a definite asset to The Insurance House. Highly recommend her!


Susan R.

Reduced the rates on both cars and greatly reduced the premium on our house. Thanks for doing the "shopping" for me!


Customer

Always answered our questions immediately or call back with the information we were wanting to know.


Customer

We love The Insurance House! The staff is very friendly, knowledgeable, and quick to help with any questions we may have or changes we need made to our policies. Plus, when we switched from our previous broker, The Insurance House was able to save us over $800 annually!


Brynn W.

Clay and the agents at the Insurance House have went above and beyond to meet our insurance needs. Their care and willingness to help navigate home and auto insurance from a distance and through special circumstances shows the dedication they have for their clients. Thank you Insurance House!


Danny B.

Great service and knowledge of products


Customer

We value the promptness to attention from Clay Bradley and his staff. Not many companies offer personal service anymore. Local companies with local representatives are the heart of a small town.


Customer

Karen, my insurance is the perfect fit for my needs and also the perfect cost.


Yolanda W.

VERY PROFESSIONAL AND PROMPT. Clay takes a personal interest and care for his clients and their needs and is always competitive in price.


Robert S.
The Insurance house lives up to its motto. They care about their customers.  Clay works hard for his clients.  His personal involvement in your claims means a lot to us
Gary O.
Great customer service! The staff is excellent and Clay is too! 
Payne M.
I like the way that you helped me find the most reasonable for what I needed and I like the printouts that you gave me so I can see what's going on.
Customer
I appreciate the service I get from The Insurance House.  That's why I'll never go anywhere else.  I had insurance with another agent from the time I was 16 until I switched to the Insurance House!  Never, not even once did that agent call me to tell me he could lower my insurance.  Thank you Clay and all your staff.
Ray A.

Karen was an absolute blessing to us when we were looking for a Medicare supplement plan and a Medicare Part D plan for our medications. She did all the leg work and had all the information set up in a very easy to understand format. She was extremely knowledgeable in all facets of these plans and helped up to pick the very best for our needs. We have recommended her to our friends and will always  feel comfortable talking to her about any insurance needs that we might have.

 


George N.

Karen is good to work with. Thorough, helpful and up-beat.


Darrel C.

Curt made it very simple..Quick responses..friendly..plus saving money is always a plus. 


Customer

I called, you helped, you followed through! That’s good service!


Susan H.

Julie found us the best coverage at the best price and is great to work with and always available to answer any questions. Highly recommend the Insurance House.

 


Todd K.

Bonnie has been very helpful allowing me to add and remove my spare truck from the policy.


Scott W.
I have been a customer of the Insurance House since its beginning in the early 1970's. First Bob, and then Clay, have always provided me with exemplary service. For nearly 50 years I have seen no reason to change and I still see no reason, so why should I change?
Robert C.

I correspond with you by phone  since I live out of state. Thankfully our communication experience is always smooth and satisfying. You are always able to answer any of my questions professionally and with a very positive attitude. I would and do recommend others who need your services to contact you and see for themselves how pleasant it is to do business with people who really want to provide an excellent service........


Don M.

Julie is always willing to give the extra effort. She keeps her word and contacts me back when she has to get more information relating to a question. Thank you, Julie.  


Kay J

Curt was very easy to work with and provided us with a reputable company that has a cheaper rate with better coverage.


Customer

I always know that the service will be great.  Everyone is so friendly and ready to help when you walk in. 


Rodger

We have used the Insurance House and specifically Clay Bradley for both business and personal insurance uses.  I don't think you can find anyone who will give you better service.


Richard H.

We were recently closed over the Christmas and New Year's Holiday and returned to our business after a power outage and subsequent Pipe Freezing and water exploding all over everything, our production equipment, damage to the building, a real nightmare!!!   While standing in ankle deep water, I placed a call to The Insurance House explaining our bad luck, it seemed as if before I could turn around and try to decide how to start setting things straight HERE CAME MY AGENT, WITH A WHOLE TEAM OF PEOPLE TO SET IT STRAIGHT FOR ME.  I have always been very happy with The Insurance House, but I must say this time I am absolutely amazed!!!


Kim

Your staff always goes above and beyond to help when I call with a question and to make sure we're getting the best rates.


Mike H.

I have had insurance with the Insurance House for probably 40+ years, beginning with Clay's dad Bob and continuing with Clay.  I have insured home, apartments, autos and even boats with them and have always got the same great rates and service for a very long time.  Clay is always available to speak with me day or night if I have a problem.  I highly recommend them to anyone.  Great job!


Ignatius C.

I would recommend your agency to all who are looking for a caring

and helping insurance agency, as I have relied on your assistance

for over 30 years.


Glenn T.

I have had our home and auto insurance with the Insurance House for over 30 years.  And my entire family also enjoy the service and care from Mr. Bradley and his associates.   They respond if we need information or anything we could need.  They are a home town company and they are a committed and loyal company.  


Jane H.

Prompt and friendly service.  Clay has always gone to bat for us whenever we’ve had a claim!!  

 
Jason O.

Julie and her team are always available to help us when we have questions. 


Jackson T.

Clay is always there to meet any insurance needs we have. We have been with Insurance House for a long time and anyone there is friendly and very helpful.


Customer

I have been a client of Clay's for several years now, and I have to say, Clay is probably one of the most professional businessmen I have ever dealt with. He is extremely accommodating and hardworking. If he cannot give you an answer right away, he always gets back with the information you need. He always has his clients’ best interest in mind. I would HIGHLY recommend Clay to anyone.


Alex P.

Melissa is great. Gets back to you really fast on quotes!


Penne W.

Always, when you walk into the office, you feel valued. Not only as a customer, but as being part of Insurance House's family.


Donald G.

Clay and his people are always friendly, helpful and knowledgeable.  This is a great place to do business with!


John R.

I had a horrible accident and The Insurance house took the worry out of it.  A little information and they handled the rest.  Thank you, Clay Bradley and Cincinnati Insurance for your impeccable service.


John H.

Julie is by far the best insurance agent I have ever dealt with.  She is professional, knowledgeable and most importantly responds quickly when. I have instant issues or questions.


Customer

Karen Cripps is the best.  She works tirelessly to make sure I have the most appropriate coverage at the best price.


Cindy C.

Clay and his team are always available for questions and consultations and continually strive to offer my husband and I excellent coverage options at a great price. I can’t recommend them highly enough!


Ryan H.

The staff and their commitment to help their clients with their insurance needs and to take the time to answer any questions they might have and always with a smile is a rarity and a welcome change from this face pasted world we live in.


Customer

When unsure of health insurance options, cost, and when would need activated, Karen was confident, informative, and proactive in getting me the best coverage at the best price. Thanks again.


Customer

Great staff!  Always responsive & helpful.

Confident we are taken care of and covered.


Antoinette

Karen was patient with all my questions.   Even though my knowledge of insurance is not strong, Karen did not make me feel ignorant.  I look forward to her help in the future.


James D.

Clay and staff are willing to work to present the best plan. Recently, they reduced our insurance costs by $1200. They initiated the effort to lower our cost. Appreciated.


Customer

You always respond to my questions/concerns promptly!


Customer

Karen Cripps has taken care of our insurance needs for many years.  She is always prompt in answering questions and always there when we need her.  Client service is her area of excellence matched only by her knowledge of her field.  Lifetime client here. 


Melissa L., Customer

I have never had a problem with anything, and have recommended this insurance to all of my friends...


Teresa G., Customer

Fast & friendly service. Always have answers for whatever your question may be.


Customer
When I have a question or need something changed, Julie is quick to get it done.
Robert T., Customer

Very friendly and helpful agents.


Customer

Saved us money for payment of insurance for our home and automobiles. Always available for our insurance needs. Very knowledgeable and professional.


Customer

Ms Julie Campbell is quick to help with any questions I might have and takes care any inconveniences that I might have. She is the best insurance agent I have ever had the privilege of dealing with.

 

 


Customer

Very thorough and prompt when dealing with our issues. Staff are courteous and helpful. I don’t feel like I’m just a customer, but that the agency appreciates your business.


Customer

I always appreciate the phone call or email every year letting me know that they are looking for the best policy/coverage for me.  I have both my home and my vehicle insured with Insurance House.  Excellent customer service.  I recommend them highly. 


Joann A., customer
Always do a great job finding me the right coverage for my business and vehicles.
Michael F., customer
Very quick service, helped me handle my situation. I was very thankful.
Don L., customer

Julie is always quick to answer emails or texts. She is very friendly and knowledgeable and always a pleasure.


Customer

#1.  When we were disenchanted with Insurance Agents who we thought were looking out for our best interest and discovered that was not true...We found "YOU, Clay Bradley".

#2. You have never let us down and I think it can be summed up with one word...Proactive.  Pealing back the onion revealing what is and what isn't.  We have honored you with our business because of "Trust" and "Security".

#3. Thank you for being there for us. 


Pass, Customer

Karen got me in quickly and had everything figured out for me but informed me of my different choices and the difference between them and let me decide.

She then handled all of the paper work so when I walked out of her office I was set and with no worries.


Susan F. Customer

Clay Bradley (The Insurance House) provides excellent service for our insurance needs.  He is always easy to get in touch with concerning any questions we have.  I would highly recommend The Insurance House to anyone for any insurance services.


P Brown, CFO Marion Community Unit School District No. 2
Provided the best rates for the coverage I needed.
Nichole H., customer
Karen took away all my issues and made my life so much easier. I needed short term gap insurance between a job change and I was being hassled by other insurance companies. It was very overwhelming. She took care of everything I needed, gave me different coverage and pricing options, and made things a breeze. I couldn't have asked for a better experience. 
Thank you, Karen! 

Staci D., customer
Value and availability.  We previously had insurance through a popular national chain.  It was expensive and our agent was difficult to get a hold of and often left us to do the leg work for any claims filling.  Julie was able to find us a tremendously better rate and if she's not available when you call you can expect a call back before the end of the day
Customer
Curt has been great.
Scott B., customer
The Insurance House (specifically Julie and Karen) is amazing! I utilize them for my insurance and I also refer others to them on a regular basis. They are professional, kind and caring and always have smiles on their faces. 
Megan J., customer
Very responsive to questions or when we need assistance.
Customer
I had never used roadside assistance before, and when I was broke down on the interstate at 11:00 p.m., in a bad storm, with my 1 yr old grandbaby, you made sure I got the help I needed, and, never said a word about it! That goes beyond doing your job!  
Robby R., customer
Y'all have always been readily available for any insurance questions that Gary or I have had.  We appreciate it very much and that is very important to us.  Thank you!
Gary S., customer
Friendly Office Staff and Prompt Response when needed
Sheila O., customer
Prompt service 
Charles L., customer
Melissa was very attentive from our first conversation with her when we were inquiring about different insurance policies. She was knowledgeable and offered good advice. We appreciated her excellent follow through! She always got back with us when she said she would.
Quincy S., customer
I was at a loss and Karen very clearly talked me through the options of supplemental insurance and helped choose the plan best for my needs.
Customer
When I refer someone to The Insurance House, I always know they will be taken care of. 
Mike C., customer
Take care of our concerns right away.
Customer
The insurance House has found insurance for my boat, cars, UTV ,truck and home  at an affordable cost. Any issues I have had with insurance company's they have addressed immediately ! They are very fair and honest to deal with and service is great. They are a great resource of information for any type of insurance. Keep up the good work!
Steve L., customer
Friendly and convenient service
Customer
Always responsive and timely
Tom G., customer
Everyone is always very helpful, recently changed from a renters policy to homeowners policy on a mobile home.   Also set it up so my premium is paid directly from my bank account, so I don't have to worry about missing a payment while I'm gone at work.
Customer
Prompt service. Great rates. Friendly and knowledgeable agents.
Carla N. Customer
The Insurance House Testimonials and Reviews by IWantInsurance.com.
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