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Customer Ratings & Reviews for The Insurance House

110 Reviews | Leave a Review
Goes above and beyond.  I like the fact that we meet from time to time just to make sure any changes we have had are covered.  Other agents don't do that.  Competitive pricing is great, but trust is crucial.  They have my trust.
David H.
Melissa has been great, she has handled everything from home, auto, rental, and boat insurance for me, wouldn't go to anybody else. She has always found the best deals and is always available in person to answer my questions.
Curt Mayer did an excellent job getting me setup when other companies just made it more difficult for no good reason.
Cody M.
Very helpful and knowledgeable staff
Tom G.
We highly recommend Insurance House for your needs.  We have our liability and work comp with them.  They are quick to take care of our needs. Thanks Clay and staff.
John M.
Plain and simple.  Customers like plain and simple.
Esaw L.
They are the best at what they do. I have a boat,truck, car, utility vehicle and home all insured with them. Any problems they take care of it immediately and at a very affordable price.
Steve L.
Julie is great to work with, I've worked with her for years and she always does a stellar job looking after our insurance needs
Jacek W.
Karen Cripps has always given us the best in customer service by taking care of our needs in a timely manner and with expert knowledge and experience.  I would recommend her to anyone.
Melissa L.
While purchasing a new car, you made the transfer easy. Also, adding road side assistance paid off when we had a flat tire in the rain on Easter night on the interstate while traveling home from vacation. Thank you so much!
Julie C.
Very nice, easy to talk to. Didn't make me feel stupid for asking a lot of questions.
Cheryl W.
They always work with me to help find the best insurance packages for my family’s circumstances, and very friendly & attentive staff!!
Julie is amazing. Always answers my questions and goes above and beyond when necessary.
I sell Real Estate and Clay has helped a lot of my clients.  I refer people to him all the time when they are buying a new house because I know he will take are of them and give them a policy that is best for them and at a reasonable amount. 
Mike C.
Always there to answer my questions.
Ronald G.
Julie is amazing. Always answers my questions and goes above and beyond when necessary.
Ms. Campbell provides excellent service to her clients.  She goes above and beyond to make sure the needs of the customers are met in terms of insurance.  I would highly recommend her. 
I love it that Insurance House's employees take the time to know their customers...ME...and, when I call I do not feel like a faceless number in the computer! I am terrible at keeping track of details, with IH I don't have to!!!
Robby R.
Julie is always making sure we have the best rates possible for our cars. We have had no issues with making claims. We are very pleased with the service we have received.
You give us great service and quickly.
Great attitude and explains things well. Pleasure dealing with all.
Brian U.
Awesome Service
Patrick C.
You took the confusion away for us when looking for the right Medicare plans for our future. We have recommended your services to several other people in our situation.
Did everything you said you would do...very competitive prices...trusted Agent/Owner.
Helped us get the coverage we needed in a timely manner and a friendly atmosphere 

We are really pleased with the service provided with our personal and business insurance. We will highly recommend them.

Sergio C.

The knowledge that you have for your business and the time by which you explain each helpful and appreciated

Greg T.

Hassle free experience. Very polite staff. Would recommend to anyone


Clay has always been there. I hit a deer T 8am on a Saturday morning. I called Clay and he came all the way to Carbondale to help me. The May 8th storm we got paid in 2 days because Clay was here. We had a tree fall on our fence one time and Clay was there and our tree removed and our fence repaired in 1 day I have been with Clay Bradley for over 25 years and all my grown children are now insured (home, auto, health and life) with Clay. I could not recommend him more. Trust him, you won't be sorry

Pat B.

Karen made sign up for Medicare easy and quick. She was well prepared and thorough. She is a definite asset to The Insurance House. Highly recommend her!

Susan R.

Reduced the rates on both cars and greatly reduced the premium on our house. Thanks for doing the "shopping" for me!


Always answered our questions immediately or call back with the information we were wanting to know.


We love The Insurance House! The staff is very friendly, knowledgeable, and quick to help with any questions we may have or changes we need made to our policies. Plus, when we switched from our previous broker, The Insurance House was able to save us over $800 annually!

Brynn W.

Clay and the agents at the Insurance House have went above and beyond to meet our insurance needs. Their care and willingness to help navigate home and auto insurance from a distance and through special circumstances shows the dedication they have for their clients. Thank you Insurance House!

Danny B.

Great service and knowledge of products


We value the promptness to attention from Clay Bradley and his staff. Not many companies offer personal service anymore. Local companies with local representatives are the heart of a small town.


Karen, my insurance is the perfect fit for my needs and also the perfect cost.

Yolanda W.

VERY PROFESSIONAL AND PROMPT. Clay takes a personal interest and care for his clients and their needs and is always competitive in price.

Robert S.
The Insurance house lives up to its motto. They care about their customers.  Clay works hard for his clients.  His personal involvement in your claims means a lot to us
Gary O.
Great customer service! The staff is excellent and Clay is too! 
Payne M.
I like the way that you helped me find the most reasonable for what I needed and I like the printouts that you gave me so I can see what's going on.
I appreciate the service I get from The Insurance House.  That's why I'll never go anywhere else.  I had insurance with another agent from the time I was 16 until I switched to the Insurance House!  Never, not even once did that agent call me to tell me he could lower my insurance.  Thank you Clay and all your staff.
Ray A.

Karen was an absolute blessing to us when we were looking for a Medicare supplement plan and a Medicare Part D plan for our medications. She did all the leg work and had all the information set up in a very easy to understand format. She was extremely knowledgeable in all facets of these plans and helped up to pick the very best for our needs. We have recommended her to our friends and will always  feel comfortable talking to her about any insurance needs that we might have.


George N.

Karen is good to work with. Thorough, helpful and up-beat.

Darrel C.

Curt made it very simple..Quick saving money is always a plus. 


I called, you helped, you followed through! That’s good service!

Susan H.

Julie found us the best coverage at the best price and is great to work with and always available to answer any questions. Highly recommend the Insurance House.


Todd K.

Bonnie has been very helpful allowing me to add and remove my spare truck from the policy.

Scott W.
I have been a customer of the Insurance House since its beginning in the early 1970's. First Bob, and then Clay, have always provided me with exemplary service. For nearly 50 years I have seen no reason to change and I still see no reason, so why should I change?
Robert C.

I correspond with you by phone  since I live out of state. Thankfully our communication experience is always smooth and satisfying. You are always able to answer any of my questions professionally and with a very positive attitude. I would and do recommend others who need your services to contact you and see for themselves how pleasant it is to do business with people who really want to provide an excellent service........

Don M.

Julie is always willing to give the extra effort. She keeps her word and contacts me back when she has to get more information relating to a question. Thank you, Julie.  

Kay J

Curt was very easy to work with and provided us with a reputable company that has a cheaper rate with better coverage.


I always know that the service will be great.  Everyone is so friendly and ready to help when you walk in. 


We have used the Insurance House and specifically Clay Bradley for both business and personal insurance uses.  I don't think you can find anyone who will give you better service.

Richard H.

We were recently closed over the Christmas and New Year's Holiday and returned to our business after a power outage and subsequent Pipe Freezing and water exploding all over everything, our production equipment, damage to the building, a real nightmare!!!   While standing in ankle deep water, I placed a call to The Insurance House explaining our bad luck, it seemed as if before I could turn around and try to decide how to start setting things straight HERE CAME MY AGENT, WITH A WHOLE TEAM OF PEOPLE TO SET IT STRAIGHT FOR ME.  I have always been very happy with The Insurance House, but I must say this time I am absolutely amazed!!!


Your staff always goes above and beyond to help when I call with a question and to make sure we're getting the best rates.

Mike H.

I have had insurance with the Insurance House for probably 40+ years, beginning with Clay's dad Bob and continuing with Clay.  I have insured home, apartments, autos and even boats with them and have always got the same great rates and service for a very long time.  Clay is always available to speak with me day or night if I have a problem.  I highly recommend them to anyone.  Great job!

Ignatius C.

I would recommend your agency to all who are looking for a caring

and helping insurance agency, as I have relied on your assistance

for over 30 years.

Glenn T.

I have had our home and auto insurance with the Insurance House for over 30 years.  And my entire family also enjoy the service and care from Mr. Bradley and his associates.   They respond if we need information or anything we could need.  They are a home town company and they are a committed and loyal company.  

Jane H.

Prompt and friendly service.  Clay has always gone to bat for us whenever we’ve had a claim!!  

Jason O.

Julie and her team are always available to help us when we have questions. 

Jackson T.

Clay is always there to meet any insurance needs we have. We have been with Insurance House for a long time and anyone there is friendly and very helpful.


I have been a client of Clay's for several years now, and I have to say, Clay is probably one of the most professional businessmen I have ever dealt with. He is extremely accommodating and hardworking. If he cannot give you an answer right away, he always gets back with the information you need. He always has his clients’ best interest in mind. I would HIGHLY recommend Clay to anyone.

Alex P.

Melissa is great. Gets back to you really fast on quotes!

Penne W.

Always, when you walk into the office, you feel valued. Not only as a customer, but as being part of Insurance House's family.

Donald G.

Clay and his people are always friendly, helpful and knowledgeable.  This is a great place to do business with!

John R.

I had a horrible accident and The Insurance house took the worry out of it.  A little information and they handled the rest.  Thank you, Clay Bradley and Cincinnati Insurance for your impeccable service.

John H.

Julie is by far the best insurance agent I have ever dealt with.  She is professional, knowledgeable and most importantly responds quickly when. I have instant issues or questions.


Karen Cripps is the best.  She works tirelessly to make sure I have the most appropriate coverage at the best price.

Cindy C.

Clay and his team are always available for questions and consultations and continually strive to offer my husband and I excellent coverage options at a great price. I can’t recommend them highly enough!

Ryan H.

The staff and their commitment to help their clients with their insurance needs and to take the time to answer any questions they might have and always with a smile is a rarity and a welcome change from this face pasted world we live in.


When unsure of health insurance options, cost, and when would need activated, Karen was confident, informative, and proactive in getting me the best coverage at the best price. Thanks again.


Great staff!  Always responsive & helpful.

Confident we are taken care of and covered.


Karen was patient with all my questions.   Even though my knowledge of insurance is not strong, Karen did not make me feel ignorant.  I look forward to her help in the future.

James D.

Clay and staff are willing to work to present the best plan. Recently, they reduced our insurance costs by $1200. They initiated the effort to lower our cost. Appreciated.


You always respond to my questions/concerns promptly!


Karen Cripps has taken care of our insurance needs for many years.  She is always prompt in answering questions and always there when we need her.  Client service is her area of excellence matched only by her knowledge of her field.  Lifetime client here. 

Melissa L., Customer

I have never had a problem with anything, and have recommended this insurance to all of my friends...

Teresa G., Customer

Fast & friendly service. Always have answers for whatever your question may be.

When I have a question or need something changed, Julie is quick to get it done.
Robert T., Customer

Very friendly and helpful agents.


Saved us money for payment of insurance for our home and automobiles. Always available for our insurance needs. Very knowledgeable and professional.


Ms Julie Campbell is quick to help with any questions I might have and takes care any inconveniences that I might have. She is the best insurance agent I have ever had the privilege of dealing with.




Very thorough and prompt when dealing with our issues. Staff are courteous and helpful. I don’t feel like I’m just a customer, but that the agency appreciates your business.


I always appreciate the phone call or email every year letting me know that they are looking for the best policy/coverage for me.  I have both my home and my vehicle insured with Insurance House.  Excellent customer service.  I recommend them highly. 

Joann A., customer
Always do a great job finding me the right coverage for my business and vehicles.
Michael F., customer
Very quick service, helped me handle my situation. I was very thankful.
Don L., customer

Julie is always quick to answer emails or texts. She is very friendly and knowledgeable and always a pleasure.


#1.  When we were disenchanted with Insurance Agents who we thought were looking out for our best interest and discovered that was not true...We found "YOU, Clay Bradley".

#2. You have never let us down and I think it can be summed up with one word...Proactive.  Pealing back the onion revealing what is and what isn't.  We have honored you with our business because of "Trust" and "Security".

#3. Thank you for being there for us. 

Pass, Customer

Karen got me in quickly and had everything figured out for me but informed me of my different choices and the difference between them and let me decide.

She then handled all of the paper work so when I walked out of her office I was set and with no worries.

Susan F. Customer

Clay Bradley (The Insurance House) provides excellent service for our insurance needs.  He is always easy to get in touch with concerning any questions we have.  I would highly recommend The Insurance House to anyone for any insurance services.

P Brown, CFO Marion Community Unit School District No. 2
Provided the best rates for the coverage I needed.
Nichole H., customer
Karen took away all my issues and made my life so much easier. I needed short term gap insurance between a job change and I was being hassled by other insurance companies. It was very overwhelming. She took care of everything I needed, gave me different coverage and pricing options, and made things a breeze. I couldn't have asked for a better experience. 
Thank you, Karen! 

Staci D., customer
Value and availability.  We previously had insurance through a popular national chain.  It was expensive and our agent was difficult to get a hold of and often left us to do the leg work for any claims filling.  Julie was able to find us a tremendously better rate and if she's not available when you call you can expect a call back before the end of the day
Curt has been great.
Scott B., customer
The Insurance House (specifically Julie and Karen) is amazing! I utilize them for my insurance and I also refer others to them on a regular basis. They are professional, kind and caring and always have smiles on their faces. 
Megan J., customer
Very responsive to questions or when we need assistance.
I had never used roadside assistance before, and when I was broke down on the interstate at 11:00 p.m., in a bad storm, with my 1 yr old grandbaby, you made sure I got the help I needed, and, never said a word about it! That goes beyond doing your job!  
Robby R., customer
Y'all have always been readily available for any insurance questions that Gary or I have had.  We appreciate it very much and that is very important to us.  Thank you!
Gary S., customer
Friendly Office Staff and Prompt Response when needed
Sheila O., customer
Prompt service 
Charles L., customer
Melissa was very attentive from our first conversation with her when we were inquiring about different insurance policies. She was knowledgeable and offered good advice. We appreciated her excellent follow through! She always got back with us when she said she would.
Quincy S., customer
I was at a loss and Karen very clearly talked me through the options of supplemental insurance and helped choose the plan best for my needs.
When I refer someone to The Insurance House, I always know they will be taken care of. 
Mike C., customer
Take care of our concerns right away.
The insurance House has found insurance for my boat, cars, UTV ,truck and home  at an affordable cost. Any issues I have had with insurance company's they have addressed immediately ! They are very fair and honest to deal with and service is great. They are a great resource of information for any type of insurance. Keep up the good work!
Steve L., customer
Friendly and convenient service
Always responsive and timely
Tom G., customer
Everyone is always very helpful, recently changed from a renters policy to homeowners policy on a mobile home.   Also set it up so my premium is paid directly from my bank account, so I don't have to worry about missing a payment while I'm gone at work.
Prompt service. Great rates. Friendly and knowledgeable agents.
Carla N. Customer
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